Terms of Service

Last updated: November 2026

1. About these Terms

These Terms apply when you request a quote, book or use a delivery, courier or private driver service from D2D Driver Experts ("D2D Driver", "we", "us"), through our website, our booking form, email, phone or text. By booking, you agree to these Terms. If you have a signed service agreement with us, that agreement prevails over these Terms where they differ.

2. Our services

• Delivery and courier: same-day and scheduled pickup and delivery of goods for businesses and individuals, including multi-stop routes.
• Private driver: rides with a professional driver, including airport transfers, corporate guests, events and student arrivals.

We serve Toronto and the GTA, Ottawa, Montreal, Calgary, Vancouver, Halifax and other areas on request.

3. Quotes, bookings and prices

Before you confirm a booking, we show you the price and any extra charges that apply, such as waiting time, extra stops, oversized items or an additional vehicle. A booking is confirmed when you receive our confirmation by email or text. Prices are in Canadian dollars and exclude applicable taxes. If you change the addresses, volume or schedule after confirming, the price may change, and we will tell you before going ahead.

4. Your responsibilities

• Give us accurate addresses, contacts, schedules and descriptions of the items.
• Pack and label items so they can travel safely by car or SUV. Fragile and perishable items must be packed for transport.
• Make sure someone is available at pickup, and tell us how to deliver if the recipient is not available.
• Make sure the item fits our vehicle. Loads larger than one SUV need a custom quote.

5. Items we do not carry

We do not transport illegal goods, weapons, explosives or hazardous materials, cash or negotiable instruments, live animals (except as agreed for a private ride), cannabis or alcohol where not permitted by law, or anything the driver reasonably believes is unsafe. We may refuse or stop a service if an item breaks this rule; the fee may still apply.

6. Pickup, delivery and waiting time

• Grace period: 15 minutes at each pickup or delivery for deliveries, and 60 minutes after the scheduled landing for airport pickups. After that, waiting time is charged at $1 per additional minute for deliveries, and at the rate shown in your quote for airport pickups.
• Delivery: the driver hands items to the recipient. If no one is available, the driver follows your instructions; items are left at the door only if you allow it, and we send a photo as proof.
• Failed delivery: if we cannot complete a delivery, we contact you for instructions. A return trip or a new attempt may be charged.

7. Private driver rides

Passengers must wear seatbelts and follow the driver's safety instructions. Tell us in advance about children who need a car seat, extra passengers, pets or large luggage; extra passengers or items may cost more. Drivers may refuse a ride if a passenger is unsafe or abusive. Cleaning or damage caused to the vehicle by a passenger may be charged at cost.

8. Cancellations

• More than 4 hours before pickup: free.
• Less than 4 hours before pickup: 50% of the service fee.
• After the driver arrives at the pickup location: 100% of the service fee.

If we cancel, you pay nothing for that service.

9. Delays

We plan routes to arrive on time, including normal traffic. If we are more than 15 minutes late to a pickup, or miss the agreed delivery window for reasons within our control, you receive a credit of 50% of that delivery fee on your next invoice. We are not responsible for delays caused by events beyond our reasonable control, such as accidents, severe weather, road closures or vehicle breakdown. If a service cannot be completed for those reasons, we will not charge for it.

10. Payment

One-time bookings are paid as shown in the booking form. Business clients are invoiced weekly, payable by Interac e-Transfer within 7 days. Late invoices may carry interest of 1.5% per month (18% per year).

11. Lost or damaged items

We take reasonable care of everything we carry. If an item is lost or damaged while in our care, tell us within 48 hours of the delivery time, with photos and the item's value. We are not responsible for loss or damage caused by poor packaging, the nature of the item (including spoilage of perishables), incorrect information you gave us, or events beyond our reasonable control.

12. Limits on our liability

To the extent permitted by law, our liability for a lost or damaged item is limited to the lower of its replacement cost and CAD 100 per delivery, unless you agreed a higher value with us in writing before the service. We are not liable for indirect losses, such as lost profit or lost business, except where the law does not allow this limit. Nothing in these Terms limits our liability for death or personal injury caused by our negligence.

13. Drivers and subcontractors

We may use our own drivers or independent subcontracted drivers. We remain responsible to you for every service they perform for us.

14. Consumer rights

If you are a consumer, you have rights under the consumer protection law of your province that these Terms do not take away. Where a term conflicts with those rights, the law prevails.

15. Disputes and governing law

If you have a complaint, contact us first; we will try to solve it within 10 business days. These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute that cannot be solved may go to the courts of Ontario, unless consumer protection law in your province gives you the right to go to your local courts.

16. Privacy

Our Privacy Policy explains how we handle personal information, including details about the people who receive your deliveries. By booking, you confirm that you are allowed to share that information with us for the service.

17. Changes

We may update these Terms. The version in effect when you book applies to that booking.

18. Contact

D2D Driver Experts · Toronto, Ontario · d2ddriverexpert@gmail.com · or use our contact form.