Frequently Asked Questions

Rates depend on the type of service, the distance, the location and any special requirements, such as extra stops, timing or large items. Request a quote and we will email you our rates and service options.

We operate 24 hours a day, 7 days a week, with deliveries every day. We offer same-day delivery whenever possible, but we cannot guarantee it in every case: it depends on the location, the time of your request and other operational factors. Booking in advance is the best way to secure your time.

We deliver across Canada, covering major cities and their surrounding areas, including Toronto and the GTA, Ottawa, Montreal, Calgary, Vancouver and Halifax. Not sure we cover your area? Ask us.

We have a network of more than 100 drivers across Canada, based in major cities so we can deliver reliably and efficiently.

Tell us within 48 hours of the delivery time, with photos and the item's value. We run an internal investigation to find out what happened. If D2D is responsible, we cover the replacement cost up to CAD 100 per delivery, or up to a higher value agreed with us in writing before the service. Shipping something valuable? Let us know in advance. Full details are in our Terms of Service.

If you or the recipient are not ready: deliveries include a 15-minute grace period at each pickup and drop-off. After that, waiting time is charged at $1 per additional minute, counted from the scheduled time. Airport pickups include 60 minutes after the scheduled landing.
If our driver is late: when we arrive more than 15 minutes after the scheduled pickup, or miss the agreed delivery window for reasons within our control, you receive a credit of 50% of that delivery fee on your next invoice.

One-time bookings are paid as shown in our booking form. Regular customers receive a weekly invoice, usually over the weekend, for all jobs completed the week before, payable by Interac e-Transfer within 7 days.

Our standard deliveries are planned for an SUV. For Flex Rate D2D, each package may weigh up to 50 lb (22 kg) and measure up to 22 x 15 x 15 inches (56 x 38 x 38 cm); packages over these limits are not delivered and the full fee still applies. Shipping something larger, heavier or unusual? Contact us before booking and we confirm the right vehicle.

For safety and legal reasons, we do not deliver: cash, high-value jewellery or negotiable documents; weapons, ammunition or fireworks; hazardous goods such as flammables, gas, chemicals or loose lithium batteries; illegal drugs or anything illegal in Canada; alcohol or cannabis; live animals; or perishable items without proper packaging. Our driver may refuse any item that looks unsafe. Full details are in our Terms of Service.

Flex Rate D2D is our lower-cost next-day delivery. Book by 12 PM the day before and choose a pickup window: morning (9 AM to 12 PM) or afternoon (12 PM to 4 PM). We confirm your order by 6 PM, pick up at your door and deliver to your customer the same day, with tracking and proof of delivery. You provide the packaging, and if the order is not ready in the pickup window, the full fee applies. More about Flex Rate.

Every delivery is scheduled, assigned and tracked in our dispatch platform, so we can coordinate and monitor each route. When you need it, we provide Proof of Delivery (POD) with the delivery details, time and a photo confirmation. Our goal is to keep the process simple, transparent and reliable for our customers and partners.

Use the Book Now button to schedule a delivery online in minutes, or contact us for recurring routes, private driver services and custom quotes.