Privacy Policy

Last updated: November 2026

1. Who we are

D2D Driver Experts ("D2D Driver", "we", "us") provides delivery, courier and private driver services across Canada from Toronto, Ontario. This policy explains what personal information we collect, why, and how we protect it. It applies to our website d2ddriver.com, our booking form, and the services we deliver. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, the private-sector privacy laws of Quebec, Alberta and British Columbia.

2. Information we collect

Business clients and people who request a quote: name, company, email, phone, the service you need, dates, addresses and your message.
Bookings: pickup and drop-off addresses, contact details, delivery instructions and order notes, entered in our booking form (operated by our dispatch provider, Shipday).
People who receive a delivery: name, address, phone number and delivery instructions, provided by the client who sent the order.
Private driver passengers: name, phone number, pickup and drop-off addresses and flight details (for example, flight number, terminal and arrival time). For student transfers this information usually comes from the school, agency or homestay family that books the ride.
Proof of service: a photo of the delivered item at the door, and for student airport transfers a photo of the driver with the student, shared only with the client who booked the service.
Driver applicants: name, contact details, address, driver's licence and vehicle information, availability and preferred location.
Website data: IP address, browser type, pages visited and the time of your visit, used to keep the site secure and working. Our forms use Google reCAPTCHA, which reads device and browser information to block spam.
Analytics (only if you accept): if you click "Accept" in our cookie banner, Google Analytics records pages visited, approximate location (city), device type and clicks on buttons such as Book Now or WhatsApp. IP addresses are anonymized. We use this only to improve the website.

We do not ask for more information than we need for these purposes.

3. How we use it

To prepare quotes, schedule and carry out deliveries, courier runs and rides.
To contact you, the sender or the recipient about a service (for example, arrival texts and delivery confirmations).
To confirm a delivery or pickup was completed, and to handle claims and complaints.
To invoice clients and keep business records.
To review driver applications.
To protect our website, our drivers and our clients against fraud and abuse.
To meet legal obligations.

We use your information only for the purpose it was given, or for a purpose you would reasonably expect. We do not sell personal information.

4. Marketing emails

We send service updates or offers only to people who agreed to receive them, or where Canada's Anti-Spam Legislation (CASL) allows it, such as clients who used our services in the last two years. Every message identifies D2D Driver and includes a way to unsubscribe. We act on unsubscribe requests within 10 business days.

5. Who we share it with

Our drivers, including independent subcontracted drivers, who receive only what they need to complete your service.
Service providers that help us run the business: Microsoft Azure (website hosting and monitoring), Shipday (booking and dispatch), Google (reCAPTCHA, Google Analytics and email) and our accounting tools. They may use the information only to provide their service to us.
The client who booked the service, who receives proof of delivery or pickup.
Authorities, when the law requires it, or to protect the safety of a person.

6. Where your information is stored

Our website is hosted in Canada (Microsoft Azure, Canada Central region). Some providers, such as Shipday and Google, may store or process information in the United States or other countries, where it may be accessible to local authorities under their laws. Before sending information outside Quebec, we check that it will be protected appropriately.

7. How long we keep it

Quote requests and messages: up to 2 years after our last contact.
Booking, delivery and invoice records: 7 years, as required for tax purposes.
Delivery photos: 90 days, unless needed for a claim.
Driver applications not hired: 12 months.

After that, we delete the information or make it anonymous.

8. How we protect it

Access is limited to people who need it. We use password-protected accounts, encrypted connections (HTTPS) and providers with recognized security standards. Drivers are told not to keep client or recipient information after the service is complete.

9. If something goes wrong

We keep a record of every privacy incident. If an incident creates a real risk of significant harm (or, in Quebec, a risk of serious injury), we notify the people affected and the Privacy Commissioner that applies (federal, Quebec or Alberta) as soon as possible. We do the same for British Columbia residents.

10. Your rights

You can ask us to:

tell you what personal information we hold about you and how we used it;
correct information that is wrong or incomplete;
delete information we no longer need;
stop using your information for marketing, or withdraw your consent (this may stop us from providing a service).

We answer within 30 days. We may ask you to confirm your identity first.

11. Privacy Officer and complaints

Our Privacy Officer is responsible for this policy:

Renan Silva, Partner — D2D Driver Experts
Email: d2ddriverexpert@gmail.com

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or, depending on where you live, the Commission d'accès à l'information du Québec, the Office of the Information and Privacy Commissioner of Alberta or the Office of the Information and Privacy Commissioner for British Columbia.

12. Children

Our website is not intended for children. When we drive a minor, for example a student arriving in Canada, we receive their information from a parent, guardian, school or agency that has authority to share it, and we use it only to complete the ride.

13. Cookies

We use cookies needed to run the website and protect our forms. With your consent, we also use Google Analytics cookies to understand how visitors use the site. Analytics only starts after you click "Accept" in our cookie banner; if you decline, no analytics cookies are set. You can change your choice at any time with the Cookie settings link at the bottom of every page. We do not use advertising cookies.

14. Changes to this policy

We may update this policy. The date at the top shows the latest version, and we will tell clients about important changes by email.